Grace Professional Services' quality commitment to you.

At Grace Professional Services, we are serious about  providing and surpassing all the NDIA requirements  regarding qualifications, experience, and capacity for approved supports.

Clients can be reassured that we meet and exceed the NDIS quality and safety guidelines, we have implemented quality management systems which are audited by an independent third party regularly to maintain high standards.



As a service provider, we are required to meet the NDIS Practice Standards to ensure that we are delivering qualitative, safe, and fair services to all participants with a disability. All service providers that are registered with the NDIS are audited within 12 to 18 months of registering.

The NDIS mid-term audit is conducted by an independent auditor, the auditor reviews all provider policies and investigates to ensure they are implemented correctly and meet the basic quality standards.
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Grace Professional Services has recently received a perfect score on our NDIS midterm audit. We had no non-conformities and three best practice awards. The best practice awards indicate that we are going above and beyond by not only providing the minimum requirements but also implementing innovative supports that exceed service delivery expectations. 

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We were thrilled to receive such an incredible outcome from the audit. To further ensure our systems and processes are of the highest possible standard, we recently undertook an ISO audit on our quality management systems, we are honoured to advise that we achieved ISO certification to the 9001 Standard with no non-conformities. 

The ISO 9001 Certification ensures that an organisation demonstrates its ability to consistently provide products and services that meet customer expectations in addition to applicable regulatory requirements. 

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​This video from the auditing body JAS-ANZ explains how the certification can provide you with assurance. 

What are the benefits of being ISO 9001 Certified, being a registered NDIA provider, and offering a quality NDIS service?

Provide an improved participant experience
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​By making sure we follow and maintain the quality standards and processes set forth by the NDIA and the ISO international standards guarantees that we provide an enhanced service experience. We are consistently analysing how we can improve our services based on participants' expectations and needs. Each process within our company can then be aligned to maintain consistent quality.
As a participant, who would you rather work with? A provider which provides consistent quality of service, or a provider who is unorganised or too busy to assist you.

Provide the NDIS support that you can trust and have confidence in.

As a registered NDIS service provider, you can take confidence that Grace Professional Services is independently audited by the NDIA and has met all practice standards. The ISO 9001 Certification further confirms that we have implemented quality management systems for our service.
By meeting these guidelines, it allows you peace of mind and confidence that we will provide a safe, respectful service and offer you the support you need to enable you to live the life you choose.
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We are committed to providing quality support to our participants and aim to be a leader in the disability support sector by ensuring our team are industry leaders and enhancing the support offered to our participants. Achieving these two important certifications means we can continue to provide the best possible outcome for all our participants

To check any ISO certification details of an organisation, visit the JAS-ANZ certified organisation directory. 

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​Our Quality Policy Statement outlines our commitment to quality services for all our participants. 

Read our Quality Policy Statement

​Please contact us with any enquiries or questions you might have regarding the services we offer.

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